🍵What flavours are available? · 有哪些口味?+
We offer 8 Asian-inspired bear marshmallows: Matcha Bear 🍵, Taro Cloud 🟣, Lychee Blossom 🌸, Yuzu Dream 🍋, Black Sesame Moon 🖤, Classic Honey Bear 🍯, HK Style Milk Tea 🧋, and Sago Mango 🥭. New seasonal flavours launch throughout the year.
🚚How does delivery work in Hong Kong? · 香港怎樣送貨?+
We deliver across HK Island, Kowloon, and the New Territories. Orders are dispatched within 1–3 business days. You'll receive a confirmation email once your bears are on the way.
🎁Is gift wrapping included? · 有禮品包裝嗎?+
Yes — every order comes beautifully gift-wrapped at no extra cost. Gift sets arrive with ribbon and a message card. For premium packaging with personalised printing, contact hello@kumamallow.hk.
🐾Can I order custom shapes for events / weddings? · 可以訂製形狀嗎?+
Absolutely. We offer custom-shaped marshmallows starting from a minimum of 12 pieces — perfect for weddings, corporate gifting, baby showers, and events. Contact us at hello@kumamallow.hk with your vision and we'll get back to you within one business day.
🌿What are the ingredients / allergens? · 成份及致敏原?+
Our bears are made with premium ingredients including sugar, glucose syrup, gelatine, and natural flavourings. They contain gelatine (not suitable for vegetarians/vegans) and may contain traces of nuts and dairy. For full allergen details on a specific flavour, email hello@kumamallow.hk.
⏱️What is the lead time for custom orders? · 訂製需要多久?+
Standard gift sets ship within 1–3 business days. Custom shape orders (12+ pcs) typically require 5–7 business days lead time after design confirmation. For bulk corporate orders, allow 7–14 business days. Contact us early for weddings and large events.
💬Still have questions? · 還有問題?+
We're happy to help! Drop us a line at hello@kumamallow.hk or visit our full FAQ page — we respond within one business day.