Question 1

How do I order?

Accepted Answer

Simply click the Shop Now button — our secure checkout is powered by Stripe. Choose your flavours, complete your payment, and we'll take care of the rest.

Question 2

Do you ship to all of Hong Kong?

Accepted Answer

Yes — we deliver across HK Island, Kowloon, and the New Territories.

Question 3

Can I place a custom order (shape / flavour)?

Accepted Answer

Yes! Email us at hello@kumamallow.hk and we'll be happy to discuss custom shape boxes from HKD 45 per piece.

Question 4

What flavours do you offer?

Accepted Answer

We currently offer 8 Asian-inspired flavours: Matcha Bear 🍵, Taro Cloud 🟣, Lychee Blossom 🌸, Yuzu Dream 🍋, Black Sesame Moon 🖤, Classic Honey Bear 🍯, HK Style Milk Tea 🧋, and Sago Mango 🥭.

Question 5

What are the bear sizes?

Accepted Answer

Classic Bear (3 cm) — the perfect two-bite treat. Grand Bear (5 cm) — a showstopper for premium gift boxes.

Question 6

Are the marshmallows suitable for vegetarians?

Accepted Answer

For full allergen and ingredient information please contact us at hello@kumamallow.hk and we will provide detailed product specs.

Question 7

What is the shelf life?

Accepted Answer

Best consumed within 2 weeks of delivery. Keep in a cool, dry place away from direct sunlight.

Question 8

Do you offer corporate gifting?

Accepted Answer

Yes — we specialise in premium corporate gift boxes. Email hello@kumamallow.hk for bulk orders, custom branding, and pricing for your team or clients.

Question 9

Can I get a custom box for events or weddings?

Accepted Answer

Absolutely — we love working on special occasions. Contact us for bespoke packaging options tailored to your event.

Question 10

Do you offer seasonal collections?

Accepted Answer

Yes — including a special Mid-Autumn Festival exclusive box, available seasonally. Follow @kumamallow.hk on Instagram to stay updated.

Question 11

How is the packaging?

Accepted Answer

Gift-ready and eco-conscious — minimal waste, maximum delight. Every box arrives beautifully presented and ready to give.

Question 12

Can I recycle the packaging?

Accepted Answer

Yes — our packaging is designed to be eco-friendly and recyclable, in line with our ISO 14001 environmental certification.

Frequently Asked Questions

We're happy to help.